Privacy Policy

This Privacy Policy is provided by Clearbookings Limited (referred to as "us", "our", or "we") for the information of users of our services and visitors to our website(s) (referred to as "you" or "your"). We provide event registration services (the "Services"). By submitting Personal Data to us, you agree that it may be processed by us in the manner described below.

We are committed to the online privacy and protection of all of our users. We respect your right to privacy and take seriously our responsibilities in relation to the processing of Personal Data. We do not collect or process Personal Data unnecessarily. This Privacy Policy describes our current practices with regard to Personal Data collected by us from you and explains how we use the information we collect about you.

Because of changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change we will (as soon as practicable) post the changes on our website to notify you. We encourage you to check this page frequently.

Who We Are

The Site is controlled by Clearbookings Limited. Clearbookings Limited is a private limited company incorporated in Ireland with company number 533011. Our registered office address is:

Controller, Processor and Our Contact Details

Under this Privacy Policy, and unless the circumstances otherwise require, with regard to:

• the Personal Data we receive from our direct customers (the "Event Organisers"), we will be what's known under the General Data Protection Regulation (EU) 2016/679 (the "GDPR") as the "controller" of the Personal Data you provide to us; and
• the Personal Data we receive from end customers that are making bookings for events organized by Event Organisers on our Site (the "Registrants"), we will be what's known under the GDPR as the "processor" of the Personal Data you provide to us.

Any queries regarding this Privacy Policy may be directed to info@clearbookings.com.

Collection and Use of Personal Data

Information you give us:

In order to provide the Services to Event Organisers and to process registration requests for events by Registrants, we may collect information which may include but is not limited to the following:

• Identity Data
• Contact email address
• Contact phone number
• Name and address
• Date of birth and age of participants
• Personal description
• Details relating to health (only to the extent required by Event Organisers in respect of Registrants)
• Other details pertinent to particular Event Organisers

In order to process payments associated with event registrations we will be required to collect Financial Data (credit/debit card details — we use third party payment service providers and do not collect this directly).

Information we collect about you:

With regard to each of your visits to our Site, we may automatically collect the following information:

• Usage Data: information about your visit, including the full URL, clickstream to, through and from our Site (including date and time), publications, services or other products you viewed or searched for, page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
• Technical Data: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login name, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform.

What We Do With Your Information

We will only use your personal information when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:

• with respect to Event Organisers, where we need to perform the contract we are about to enter into or have entered into with you;
• where it is necessary for our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interests; and
• where we need to comply with a legal or regulatory obligation.

We confirm that we shall not use your Personal Data for any purpose other than: in respect of Event Organisers, the operation of the contract we are about to enter into or have entered into with the Event Organiser; and in respect of Registrants, to manage the booking of the Registrant.

Payments through our Site are processed through the payment gateway of choice of the Event Organiser. Current available choices are Global Payments and Stripe.

Data Integrity and Security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Our servers and databases are protected by industry standard security technology.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a personal data breach where we are legally required to do so.

Data Access and Corrections

With respect to Event Organisers, upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you. We will also correct, amend or delete any Personal Data that is inaccurate. With respect to Registrants, you will need to make contact with the Event Organiser.

Your request will be dealt with promptly and in any event will not take more than one month to process. If you wish to access or correct your Personal Data, please email our data protection officer at info@clearbookings.com or write to Accounts Administration, ClearBookings Limited, The Portershed, Market St, Galway H91 TCX3, Ireland.

There is usually no charge applied to access your Personal Data. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee or refuse to comply.

Cookies

The Site may use cookies from time to time. "Cookies" are small text files which are stored by your browser on your computer and are normally used to gather statistical information and to analyse trends of use or access to a website. Cookies cannot be used to run programs or deliver viruses to your computer.

We use cookies to extend the operability of our Site and make its use more convenient for you. You have the option of preventing cookies being stored on your computer by altering your browser settings, however this will limit your use of our Site. For more about our use of cookies and how you can disable them, please see our Cookie Policy.

Data Collection by Google Analytics

Our website uses Google Analytics, a web analysis service. Google Analytics collects information on your operating system, browser, IP address, the previous website visited (Referrer URL) and the date and time you visited our Site. Information about your use of our Site is transmitted to a Google server in the USA and stored there. Google uses this information to analyse your use of our Site, to compile reports on website activity for website operators and provide other services associated with website use. You can find more information about this from Google at policies.google.com/privacy.

Disclosure of Your Information

You agree that we have the right to share your personal information with the following recipients:

• any department or authorized person within our company or any member company within our group; and
• selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you in relation to the Services, and analytics and search engine providers that assist us in the improvement and optimization of our Site.

We will disclose your personal information to third party recipients:

• in the event that we sell or buy any business or assets;
• if all or substantially all of our business or assets are acquired by or transferred to a third party;
• if we are under a duty to disclose or share your Personal Data in order to comply with any law, legal obligation or court order; and
• to protect our rights, property or the safety of our customers or others.

Your Personal Rights

Right of Restriction

An Event Organiser may restrict us from processing its Personal Data in circumstances including: where it has contested the accuracy of the Personal Data; where the processing is unlawful; where we no longer require the data but it requires it for legal claims; or where it has contested the processing.

Corrections or Erasure

If the personal information we hold about an Event Organiser is inaccurate, the Event Organiser may request to have it updated and corrected. Event Organisers may also request deletion of their Personal Data where it is no longer necessary for the purposes for which it was collected. To do so at any time, please contact us at info@clearbookings.com.

Your Right to Object

You have the right to object to the processing of your Personal Data at any time for direct marketing purposes, for profiling to the extent it relates to direct marketing, or where we process your Personal Data for the purposes of legitimate interests (except where we can demonstrate compelling legitimate grounds). To exercise your right to object, please email us at info@clearbookings.com.

Data Portability

When we process your Personal Data by automated means and this processing is based on your consent or required for the performance of a contract, you have the right to request a copy of your Personal Data in a structured, commonly used machine-readable format and, where technically feasible, to request that we transmit your Personal Data in this format to another controller.

International Transfers

Personal Data may be transferred to our trusted partners and service providers who maintain their servers outside of the European Economic Area (the "EEA"), where the privacy and data protection laws may not be as protective as those in your jurisdiction. This is only for the purposes of providing the Services to you. We comply with the requirements of Chapter V of the GDPR to regulate such data transfers and ensure that adequate security measures are in place. For more information, please contact us at info@clearbookings.com.

Marketing Communications

We will not use your Personal Data to send marketing communications to you unless we have your permission to do so. You have the right to object to the processing of your Personal Data by us for marketing purposes at any time by contacting us at info@clearbookings.com. You may also opt out of receiving marketing communications at any time by selecting the "unsubscribe" option in any electronic marketing communication from us.

How Long We Keep Your Information

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, and the applicable legal requirements. For more information about our data retention policies please contact us at info@clearbookings.com.

Changes to This Privacy Policy

Any changes made to this Privacy Policy from time to time will be published at the Site. Any material change to the data processing operations described in this Privacy Policy which is relevant to or impacts on you or your Personal Data will be notified to you in advance by email, giving you an opportunity to consider the nature and impact of the change and exercise your rights under the GDPR.

Questions or Complaints

If you have any questions about this Privacy Policy or your dealings with our products or services, please contact us at:

We are committed to complying with the terms of the GDPR and to the processing of Personal Data in a fair, lawful and transparent manner. If you believe that we have not complied with our obligations under the GDPR, you have the right to lodge a complaint with the Data Protection Commission at www.dataprotection.ie.